[Resolved] Axis Bank — Fraud transactions on axis bank credit card

Prakash Paigude

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400708

Dear Sir / madam,
This is an urgent complaint regarding a fraudulent transaction executed via my Axis Bank Credit Card for total INR 38075 on the 9th May, 2017. Around 12.00 p.m.on 9th May’17, Criminal has called me from mobile no. [protected] said that calling from Pay Back office and by reason of doing credit of my redeem points on credit card taken my credit card details and done total 6 transactions on my credit card. The details of these transactions are as below –
Bank Name - Axis Bank
Credit card no. - 4514-xxxx-xxxx-4720
S.N. Trans Date Trans time Trans amt in Rs. Co. name
1 9/5/17 12.11.44 hr 4900 IDEA CELL-BILLDESK
2 9/5/17 12.12.26 hr 4865 IDEA CELL-BILLDESK
3 9/5/17 12.13.17 hr 4854 IDEA CELL-BILLDESK
4 9/5/17 12.14.32 hr 4856 IDEA CELL-BILLDESK
5 9/5/17 12.15.28 hr 9400 AIRTEL PYMT-BILLDESK
6 9/5/17 12.16.39 hr 9200 AIRTEL PYMT-BILLDESK
Total 38075

My credit card got blocked automatically after 6th suspicious transaction. It’s too late. It should have blocked immediately after 2nd or 3rd transaction. I have raised my complaint to customer care of bank and they asked me to go to nearest branch and fill dispute amount form and submit. Accordingly I have done it in Axis Bank Airoli sector 6 branch. And then immediately approached to nearest Rabale Police staion and submitted my written complaint which they acknowledge and asked me to go cyber crime dept. at CBD Belapur Police station. Imediately I reached there and furnished all transaction details for their immediate action.

I request you to kindly help me with this issue asap. Please help me to get my refund for the said amount at the earliest.

Thanks for co-operation in advance.

Best Regards
Prakash Paigude

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Oct 4, 2017

Complaint marked as Resolved

Dear sir / madam. Yes I appreciate the whole process of Axis Bank for solving customer complaint. Below are the steps I followed as per Axis Bank's customer complaint solving team - 1) I have raised my complaint to customer care of Axis Bank and they asked me to go to nearest branch and fill dispute amount form and submit. Accordingly I have done it in Axis Bank nearest branch on same day i.e. day on which fraudulent transactions happened. 2) Then immediately approached to nearest Police staion and submitted my written complaint which duty police office acknowledged and asked me to go to cyber crime dept.. Immediately I reached Cyber crime dept. (For Navi Mumbai it is at CBD Belapur) and furnished all transaction details for their immediate action. And in front of me police duty officer e-mailed all transaction details to concern bank depts. for further action at bank end. 3) I raised this concern on site www.consumercomplaints.in too. 4) I got sms from Axis bank in week time that bank has temporarily credited said amount in my credit card a/c. 5) Then as per Axis Bank's email ([email protected]) request in the 2nd week of June'17, sent them hard copies of filled dispute form, police station's acknowledged copy of complaint letter and signed incident letter, 6) Finally as per last month credit card statement received, Bank has received complete fraud transaction amount from insurance company and disputed amount showed as credited to my a/c permanently. Thanks / Regards Prakash Paigude

Axis Bank customer support has been notified about the posted complaint.

Verified Support

May 11, 2017

Axis Bank Customer Care's response Hi Prakash,

Sorry for the trouble. Please share your concerns at http://bit.ly/2oy1P87 and our executive will assist you.

Regards,
Axis Bank

Jun 12, 2017

Updated by Prakash Paigude Sorry for late reply at my end as I was little busy in my profession work.

Yes, thanks to you and Axis Bank for immediate response towards my complaint. I got message from Axis bank that bank has temporarily credited said amount in my credit card a/c. And I am sure looking at fraud online site of IDEA CELL - BILL DESK, bank must have immediately stopped credit the said amount in fraud account. And I am very much sure this said amount will be permanently credited to my a/c. Thanks again.

Jun 12, 2017

Updated by Prakash Paigude Dear sir / Madam,

Little addition in above last message...

I forgot to mentioned fraud online site of AIRTEL PYMT - BILLDESK. so pls read as below -

And I am sure looking at fraud online sites of IDEA CELL - BILL DESK and AIRTEL PYMT - BILLDESK, bank must have immediately stopped credit the said amounts in fraud accounts. And I am very much sure this said amount will be permanently credited to my a/c. Thanks again.

Oct 04, 2017

Updated by Prakash Paigude Yes, complaint resolved and resulted in my (customer) favour. I appreciate Axis Bank's process of solving customer complaints and more of it their positive approach towards solving problem and find out the solution. Thanks to Axis Bank and customer service team.