[Resolved]  Axis Bank — fraudulent debit in account no.[protected]

Address:

122002

On 13.11.2018 i received 3 sms that rs.13500, rs.100 and rs.10 were debited to my account no.[protected]. Immediately on receipt of above three messages i contacted the customer care about the about debit the customer care informed me that if the transaction has not been done by you it will be reversed (Customer care no.91-[protected]). When it was not reversed i immediately axis bank and they said that you report the matter to cyber crime as it is the case of fraudulent withdrawal. I reported the matter to cyber crime, gurgaon. Now from your bank (Phone no.[protected]) it has been informed me that the above transaction has been located and the amount has been transferred to kotak mahendra bank account no.[protected], ifsc kkbk0000261.
In this regard it is requested that the above amount be credited to my account as the fraud was due to poor security on the part of the axis bank. I am not using net banking. Since the axis bank has located the account no in which it has been transferred, therefore the bank may take the appropriate action to recover the amount but in any case it may be credited to my account. I have also reported the latest position to cyber crime cell.

Kalpana pandey