[Resolved]  Axis Bank — fraudulent money withdrawal from forex card account reg.

Address:

641015

To,
The customer care Manager,
Paul merchants Limited,
Chandigarh
Dear Sir,
Sub: Fraudulent money withdrawal from forex card account – Reg.
Ref: Your mail Dated: 27.04.2018.
[protected]-------
This is to inform you that I categorically deny the statement provided by your branch manager Mr.Praveen that I have authorized to withdraw the money from my AXIS bank forex card account through telephone is absolutely false and not acceptable by any means.
It is obvious that M/s.Paul Merchants Limited, Coimbatore office and AXIS bank limited are knowingly involved and flouted the procedure and deceitfully withdraw money from my forex card account.
As a customer, I wonder if you could withdraw money from my forex card account without having a written / approved means of authorization from the card holder how can I trust Paul merchants limited and axis bank limited in near future? .
Axis bank intimated the withdrawal by sms and mail on 26-APR-2018 at 4.13PM but Mr. Praveen Generated an ENCASHMENT CERTIFICATE surprisingly on25 April 2018.
The above sequence is totally wrong and fabricated.
As per the report Paul merchants limited manager Mr. Praveen paid money to me on 25th April 2018 prior to one day that axis bank transferred the payment to your account on 26 April 2018. HOW IT IS POSSIBLE?
How did your manager access my account without my forex card and access code /password?
If your manager can this easily withdraw money from any one forex account means this is a very dangerous situation to all the travelers who choose to buy forex card through Paul merchant’s limited.
I need to have your responsible and acceptable answer on this issue immediately.
Thanks & Regards,
V S Dhanabal
Coimbatore -15.
Tamil Nadu.