[Resolved] Axis Bank — Fraudulent Transactions dtd:20.10.2016

Deepa123#

from Chennai, Tamil Nadu

Address:

682025

Sir,

I am SB account holder in Axis bank Vennala branch A/c no-853079.

This account is operating only for the purpose of my Personal Loan Clearance and not for another activities.
On 05.10.2016 I have deposited Rs.4310/ to my account for my EMI credit for-PPR[protected] EMI Rs.3740+ Bouncing charge Rs.570/ . Nad Requested to customer care Req no: 9368403 dtd:07.10.2016 to arrange to credit the same from my Sb account to Loan account.But no action taken from your side and my account lying the amount Rs.4310/ till 13.10.2016.

On 20.10.2016 I got an SMS that EMI for Rs.3133 is debited from my account to info :PPR[protected]_EMI.
I think that its the EMI debited transcation ID but Today only I came to knoww that its Fraudulent Transactions made from account to someone else(Mr.Vinu Mathew named) persons loan account without my knowledge and any intimation.

I requesting you to credit back the amount immediately on priority.

Kind Regard,

Deepa PG
MOB:[protected]

Was this information helpful?

No (0)

Yes (0)

Dec 7, 2016

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Oct 28, 2016

Updated by Deepa123# Sir,

I am SB account holder in Axis bank Vennala branch A/c no-853079.

This account is operating only for the purpose of my Personal Loan Clearance and not for another activities.
On 05.10.2016 I have deposited Rs.4310/ to my account for my EMI credit for-PPR[protected] EMI Rs.3740+ Bouncing charge Rs.570/ . Nad Requested to customer care Req no: 9368403 dtd:07.10.2016 to arrange to credit the same from my Sb account to Loan account.But no action taken from your side and my account lying the amount Rs.4310/ till 13.10.2016.

On 20.10.2016 I got an SMS that EMI for Rs.3133 is debited from my account to info :PPR[protected]_EMI.
I think that its the EMI debited transcation ID but Today only I came to knoww that its Fraudulent Transactions made from account to someone else(Mr.Vinu Mathew named) persons loan account without my knowledge and any intimation.

I requesting you to credit back the amount immediately on priority.

Kind Regard,

Deepa PG

Verified Support

Nov 03, 2016

Axis Bank Customer Care's response Hi Deepa123#,

We apologise for any inconvenience caused to you. Please write to us at http://bit.ly/2dZ5X0W along with the screen shot of the SMS which you have received for us to look into it.

Regards,
Axis Bank