[Resolved]  Axis Bank — fraudulently charging me fees in a hidden manner

Address:

Mumbai City, Maharashtra, 400004

After 25 days of harassment by # axis bank i am writing on this forum. I am a reserve card holder and i wished to discontinue it as i was not satisfied with the card as i feel its a worthless card. So one day when i was checking a statement on axis bank app i saw a charge of rs 30, 000 of annual fees, of which i did not receive a single sms or email. As i was not aware that i had been charged annual fees i used the card for 3-4 transaction because i did not recive a sms or email of annual fees being applied.

When i realized by seeing in the app that i have been charged annual fees a straight away called there customer services to cancel the card and reverse the fees. To my shock they told me that i used the card after the fees where applied so it will not be reversed, i tried to explain the that i was not informed about the fees being charged before or after but axis bank being rude and unprofessional transferred me from one representative to other for 25 days.

Now they asked me to talk to nodal officer, who is never available.

I simply dont understand that why was not i sent a sms & email after i was charged the annual fees, if i would have received it then i would have stopped using the card.