[Resolved]  Axis Bank — Freezing of account

Address:

Hyderabad, Andhra Pradesh

Dear Sir
I am S.Saroja, your customer since 2006. My account No. is [protected]. This is my salary account. While opening my account in 20016, I have submitted all the details and also submitted the copy of my PAN No. to you. From 2 days, I am trying to transfer funds to my Syndicate Bank account to pay my society dues. The transaction failed. I have called your customer care service toll free no. on 02.05.2017. They have informed me that the server is down and will be repaired in 3-4 hrs. Yesterday, i.e. on 03.05.2017, I tried to transfer the funds again. I received the same message that the transaction has failed. Then I presented a cheque to my staff society, who has presented the cheque to Syndicate Bank. Today, i.e. on 04.05.2017, at 13:20 I received a message from your Axis Bank that "the cheque no. 366451 issued from your a/c no. 00056898 has been returned unpaid on 04.05.2017. If you have any query, please contact your branch. I contacted all your Srinagar branch no.s. There is no reply from your branch. Then I called your customer care service toll free no. again. After lots of persuation, they informed that my account is freezed. Reason not known. Then I called Ms Rehana, and got the Srinagar branch operations section no. When I enquired they said that the branch is under rennovation therfore, no landline nos. are working and they do not know the reason for return of cheque. When I told that customer care centre told me about freezing of account, they said that my account is freezed.
Since, this is my salary account, I gave all documents, including my PAN no. to you at the time of opening of account. Second thing, If you do not have my PAN no., you should have informed me by SMS. I never received any SMS from you. 3rd thing, I have made a payment on 12.04.2017, which was paid successfully. If my account is freezed, how you have made that payment. If my account is freezed, I should get the intimation about it. I did not get any message from you.
If I do not make the payment to my society, they will charge interest for the amount. Who is responsible for the loss.
If this problem is not solved immediately, I am going to take you to Banking Ombudsman and I am willing to close my salary account with you bank.
As requested by the branch I have once again forwarded the copy of my PAN no. Expecting immediate solution to this problem.

Regards
S.Saroja