Axis Bank — Harassment and fraud

Address:	411003
Website:	axisbank.com

Dear sir,

I am customer (Cust id:[protected] with axis bank branch (Utib0000037) located at f. C road pune. I was in dire need of one of the products called insta credit card of axis bank. I went to the bank to apply for one.
When i inquired about the card it was found that the main axis bank branch of which i am a customer do not have it.in such a situation i approached operations manager of the bank. She inquired with the staf[censored]nder her and it was found that the relationship manager were fooled by the operations department of the scarcity of the card. On finding that the operations manager strictly ordered them to issue me an insta credit card. The prerequisite for issuing the card is a fixed deposit which you need to have with axis bank inorder for any branch to issue you an insta credit card. So i made a fixed deposit of 25000 rs with the bank and this case was given to a relationship manager know as sanjay who holds a respectable position among the staff. I was given the assurance that the card would be activated within 24 hours.
Since that day which was 23/3/2017, i am still not able to activate the card, it has been 4 months and i have gone through ordeals of harassments i take this opportunity to complaint that not just harassment i have gone through major fraud for which i am thinking of going to consumer court. Few days back after months of painstaking calls to the customer care activation department, they revealed that the information in my credit card was different and that the relationship manager has deliberately put in some other persons details instead of mine. Details are given below:
Name:shrikant
Dob: 01/05/1982
Address : f. C. Road main branch pune

In addition to this, i have requested for a receipt of my fd and it has been 4 months they are not able to provide me with the receipt of my fd. After all this i also requested them to close my account which has still not been closed. I am really frustrated and tired of all this that i have to go through and see no other option but to write to you about my grievances. I hope that you would take some action in this regard and that no other bank customer would have to go through this harassment and fraud.

Your’s truly
Syed akhtar ali
8/7/2017 cust id :[protected]