[Resolved]  Axis Bank — harassment & disgusting

Address:

Mumbai City, Maharashtra, 400031

I am mrs nisha surve. I have open a asap saving account jan 2018. On 22nd jan 2019, my house was stolen & i have fir copy also. As my salary credited to the same account on 05th feb 2019, i went to seawoods navi mumbai branch on 06th feb 2019 to withdraw amount but branch person said you couldn't withdraw money as you didn't have cheque book i don't understand if i had not applied for cheque book then how can i give them cheque. On next day 07th feb 2019, i went to home branch chunabhatti & requested them to close my account & give my money back to me but they said u have not done physical kyc hence i gave request to update kyc which got closed on yesterday 14th feb 2019, submitted the closure request post that branch person informed to collect your closure dd on tomorrow 15th feb 2019. When i called branch to update status they again said that you have been done rs1000/- fd so first close it then we will try for closure of account. I don't understand why i can't withdraw my money when i am giving a id proof. Really disgusting, a worst service ever i see.