[Resolved] Axis Bank — heavy penalty on my account without informing

avigupta1990

Jan 9, 2020

Address: Gwalior, Madhya Pradesh, 474002

Hi,

My name is avi gupta and i am from gwalior, madhya pradesh, i got my bank account opened with axis bank 3years ago with no condition of balance maintenance. My account number is [protected]. This account is non-operative and was last used may be one year back.

When i got this account opened there was no condition that i have to maintain certain amount in my account, so i never thought of checking on it. I haven't received any email or call from the bank regarding this concern. Without even informing me they are putting penalty on my account from last 1 and a half year.

Recently i issued a credit card with this account. So when i went to the bank regarding my credit card bill payment. They told me that my account is under heavy penalty. I can only pay my bill when i pay them all the penalities and i might face problem in taking loan in future. So now i am unable to pay my bill as well.

I don't understand why i have to pay for something i haven't committed to? Now i request you to please look into the issue and remove this penality so that i can continue using bank services.

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Feb 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Axis Bank Customer Care's response Hi, we tried reaching you today, however, we were unable to connect as the phone was switched off. Request you to share an alternate number so that we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.

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Comments

dharmender kr. sharma

Jan 9, 2020

I have applied for the fastag from axis bank fastag portal. I have also paid the charges but I didn't get any response from axis bank. I have received customer id & wallet id but after expiry of more than 25 days the fastag not yet received to me. Kindly check your record and intimate delivery particulars by return mail please.

Axis Bank Customer Care's response, Jan 9, 2020

Verified Support

Hi, we request you to write to us at [email protected]. Regret the inconvenience caused. Regards, Team Axis Bank.

Mojiz Abbas

from Unnao, Uttar Pradesh

Jan 9, 2020

I have applied fast on 10th Dec and still waiting to receive the tag, though payment deducted and online fastag account created. Please advise which date i will be receiving the tag as I have rescheduled my travel dates

Axis Bank Customer Care's response, Jan 9, 2020

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 and our executive will assist you in this regard. Regret the inconvenience caused. Regards, Team Axis Bank.

Vikas Singh

from Delhi, Delhi

Jan 9, 2020

I have booked a fast tag on 5th Dec 2019 for car number MP09CF6511. I have received a message of despatch of the card on 10 Dec 2019. tracking details same as car number was given. Helpline number [protected] is not useful/only music pays after two IVR options.

When I can expect my FAStag? I am not able to track shipment also

Axis Bank Customer Care's response, Jan 9, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank