[Resolved]  Axis Bank — home loan- axis bank missguided, cheated and harassed me

Address:

Mumbai City, Maharashtra

Sr number[protected]
Axis bank misguided me, cheated me, harassed me and won't help at any point of time.
Writing this so that no one else get trapped by axis bank.
I have all the proof in emails as hard copy (For all the misguidance by sales manager and regional manager) and i have shown from lower level to higher level but instead of helping me they misguided, harassed and cheated me.
I have reached to sales manager, regional manager, avp, nodal officer, principal nodal officer through emails, call and lots of emails. They treat you very badly and won't reply to your calls and emails.
1. Sales manager of axis bank, goregoan branch given the confirmation in email that i will be eligible for pmay yojnna with all the data that i have provided and so i transferred my home loan from xyz bank to axis bank. The interest rate was same near about in both the bank.
2. After that the transfer process starts they took me lots of money in the name of pmay yojna, processing fees, 0.2 percent of loan amount, two many cheques... Login was done in november 2017 and disbursement was done in january 2018.
2. After 8 months when i checked with customer care then i was shocked and come to know that my home loan has not even linked to pmay yojna.
3. When i talked with sales manager again then he said axis bank has stopped giving pmay yojna benefit for balance transfer cases without any documents or proofs.
4. I then took my concerns to regional manager (Goregoan branch) and stated the whole story, she asked for 2-3 days.
After that she never picked my phone nor replied to any of the emails.
5. After few days i got a call from sales manager that nsb has rejected my case.
When i asked for reason then he said do whatever you want.
6. I then took my concern to avp of axis bank goregoan branch and then i was more shocked when i come to know that all my documents are there in the axis bank goregoan branch itself and there was a huge mistakes from there end as they has not completed even the basic formalities of pmay yojna.
7. Avp has promised me that he will helped me as far as possible as there is a mistake from there end.
8. Now what he said they will reapply again and during that process now they are saying i am not eligible for pmay yojna as one of the criteria has not met after 8 months.
9. I then dropped an email to nodal office, principal nodal officer but no reply.
10. Then i went to worli branch to meet the nodal officer, they are not allowing me to meet. After lots of request one of the nodal officer met and again she promised to helped me as far as possible as there is a mistake from there end.
11. After 15 days i got an email that we are sorry as you are not eligible we can not do anything.