Axis Bank — home loan closure

Axis bank have very responsive approach when opening loan. Byt it will be totally opposite when we are closing the loan. We had called customer care N number of times for same request starting from loan foreclosure application till the dispatch of the document. Loan centre in pune gave us different information when we submitted the loan closure cheque. What ever information given in loan centre is not accepted by customer care executive and different time different executive will attend your call and everytime the new executive will not accept the information given by old executive. In my whole exp we came to conclusion tht, they dont have any proper policy to deal the customer, who is willing to close the loan. We have paid 16lac as interest to axis, but the approach or the procedure to get our documents will realy rise ur stress. They dont bother about the customer who is closing the account.
Our suggestion is please dont opt axis bank