[Resolved]  Axis Bank — Home loan fraud staff

Address:

Thane, Maharashtra, 401303

Hello
I am a priority customer of Axis Bank. My account is at Andheri Branch. I live near Vasai in staff quarters of a residential school. I work here as a professor.

I have bought a flat in Jaipur. I wanted to take home loan of Rs 25 lac for that so I contacted nearest Axis bank branch i.e. Vasai in 3rd week of March. I met Priority Account Manager Mr. Vikram Kanade there. He told us that Sandeep Tripathi is the person to be contacted for home loan. Mr. Kanade gave me the list of documents to be kept ready & then they will send axis bank representative to our residence for collecting the same.
Monu Chaubey came for collecting the documents. I gave him ITR forms but he insisted on providing Form 16. I provided him that, but after some days he asked for residential proof. I provided him that too . He didn't start the processing of loan till that time. Although I made him clear that the date of payment is 30th April. There was unnecessary delay from his side. It was only after my contacting him that he came up with another required document every time. So he demanded for my marriage certificate as he had written my wife's name as co-applicant on the loan form. Again he delayed for some days and asked for clear copy of marriage certificate.
Due to his irresponsible behaviour, I stopped contacting Monu Chaubey. I was in contact with Mr. Sandeep Tripathi & Mr. Vikram Kanade. They were also least bothered. I had to contact them again & again. Then they again raised another concern. My company's name is "IITians Pace" & on salary slip it is "Pace Education Trust". So they told me to provide a letter from my company for verifying that both are same entities. I told them to send their representative to my head office in Andheri for verifying the same. He sent someone to my head office who demanded for new salary slips. That too was provided. Then, again new demand came up. They wanted my residential proof too from my head office which I had already provided.
I am very much disappointed that no one is clear enough about all the documents needed at the first place. Payment date was 30th April and your people are still not clear what they want so Now I don't want loan from Axis bank. Also I will like to discontinue my salary account in Axis bank.

Many banks were ready to give loan to me but I chose Axis Bank but and that was the biggest mistake. The kind of trauma i had to go I can't explain that.

I hope that Axis bank will improve their services so that customers like me don't feel cheated.

Regards:
Sumit Gupta
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