Axis Bank — home loan horrible experience

Address:

Ahmedabad, Gujarat, 380050

Dear sirs,

Ref:ph_lnphg_shubh_aarambh_444_bre/71303888/rac-ahmedabad east asc/17-18.

This is gyan ranjan srivastava from ahmedabad. I restricted myself for a long time from writing this mail to you. But, when i didn't see any response and accountability from axis bank, i could no longer wait.
A home loan was sanctioned (No. Mentioned above) for a resale property under power home vanilla bre from the bapunagar, ahmedabad branch of axis bank on dated 10.10.2017 in consultation with mr dhyanesh jani and his colleague mr ajay and after submitting all relevent documents as and when required along with first processing fee of rs 5900.00 + rs 118.00 (Entry fee).
The legal and technical report was generated on 11.11.2017and was in order as the concerned persons told to me. Now mr ajay visited for 2nd part of processing fees of rs 5900.00 + rs 450 for notorization of agreement letter. I also paid the margin money to the seller and account statement submitted accordingly to axis bank for the final disbursement of loan. The matter became exceptionally bitter when their credit manager raise the doubt over power of attorny provided by seller that shall be registered as per him even after clearence from their legal and technical team.
I enquired regarding power of attorny from other banks including nationalised and corporation banks as well but not even a single bank insisted on registered power of attorny. It shall be notorized on stamp paper only according to them.
I am central govt employee working in ministry of industry and commerce, goi under the capacity of technical officer in ahmedabad. Now i got annoyed and asked him to return back my processing fee amount. He said the policy is not there to return the amount. I understood from hdfc and icici bank that if they don’t sanction the loan, all the documents along with the amount is returned back to the customer. But here, neither did i get back my documents till date, neither the amount.

Sir, as you see, this is a horrible experience. I was told that a panel has evaluated axis bank as the best bank. I don’t know how. At least, i would never say that. You can see that they have collected the documents, taken the processing fee and then reverted back saying that gop is an issue. Till date, they have not returned the documents or the amount. E. But, axis bank has cheated in this respect and has made some money out of this. I am not sure how many people would have experienced this with axis bank. This looks like a good business for them. I don't think they have any business ethics. How can they give false information to the customers and make money?

Sir, i would hence request you to please look into this matter urgently and help safeguard the customers’ rights. You help will definitely ensure that axis bank doesn't repeat such cases down the line with any other customer.

Thanks much for your valuable time!!!