Axis Bank — Huge amount has cut for consolidated charges without my concern

This axis bank has betrayed me. Last month December 2022 I have withdrawn money myself. The concern person didn’t tell me about any consolidated charges otherwise I would have used my bike and go to home branch with 10 min distance. Today 25th January 2023 without informing me, bank has taken Rs 9000 plus Rs 1620 has gst charges. Total Rs 10620. I am maintaining this as minimum balance till I join the ship again. Please refund my money back to my account because this time I need this money the most. My NRE saving account is [protected]. Mohammad Furkan. This hidden charges should tell first. For me this is very huge amount as I am not in ship. I am planning for home loan in near future with axis bank and after this how can I go ahead.
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Axis Bank customer support has been notified about the posted complaint.
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Nothing has refunded. Still waiting to have some positive response.
Hi, we sincerely regret the inconvenience caused to you. As per the revert from branch official we would like to inform that the Charges imposed on your account are legitimate. We regret our inability to reverse the same. You had withdrawn Rs 9, 50, 000.00 from other branch which attracted Rs 4750/- as charge, and Rs 10, 00, 000.00 from the home branch which attracted charge of Rs 4250.00
Debit Card Limit (Non Resident Accounts Daily : ATM Withdrawal Limit – INR 1, 00, 000
Monthly Cash Transaction Free Limits : First 5 Transactions or INR 1.5 lakhs whichever is earlier.
Cash Transactions at Non-Home Branch : Cash transactions up to INR 25, 000/- per day, exceeding which INR 5/- per thousand or part thereof, subject to a minimum of INR 150/- to be charged.
Fees on Cash Deposits and Withdrawals above limits : Above Free limit (Self) – INR 5 per INR 1000 or INR 150, whichever is higher, Above Free limit (Third Party) – INR 10 per INR 1, 000 or INR 150, whichever is higher. Regards, Team Axis Bank

But in my account, Its never reached above 19 lakh. They have charged for total withdrawing of 19.5 lakhs

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