Axis Bank — i am complaining about customer service in axis bank ambawadi ahmedabad loan dept

Pl sir. I m a customer of your bank having taken home loan from afore mentioned bank. So that i have some time to go to the above bank for the work relating inquiry documents payments and there is system adopted by the above bank for contact to customer care officer.. That the customer has to take form and token number and to sit in long queue event more than 2 hours and then he may approach the customer care officer.. Due to insufficient staff customers are constrained to wait long time... So pl take appropriate steps for the same..
From. Ashwin b gateshaniya advocate ahmadabad gujarat