Axis Bank — I demand Apology and compensation from the bank for Harassment .

Sir, I have written this same complaint to Axis bank Nodal Officer .
It was an honour being your customer since 4 years and paying my EMI every month but the last EMI payment experience was like a nightmare haunted by regular calls from your phone executive bearing phone number [protected] pressurising me to pay my EMI and accusing me of not maintaining my balance but Let me make a crystal clear explanation regarding the same, first of all I do maintain my balance above 50000₹ since January till date, secondly It was not my fault that the amount is not debited for EMI which due date was 1st February because It usually got debited automatically on 1st of every month since 4 years .
And Sir, I have written a complaint and make an enquiry for not debiting my EMI on 1st February via this support service mention above, and then the bank promise me that my EMI will be deducted within 6 working days but to my surprise this doesn’t happen.
Now tell me whether it was my fault or the bank fault?
To my surprise on the other hand, this phone executive keeps threatening me that my EMI will be bounce and that 2% charges will be levied on me on daily basis.. Isn’t this a harassment ?

However, phone executive Mr Jain call me up in the evening around 6:40pm on 10th February from this same phone number bearing [protected] and initially he told me that there will be charges levied on me for not paying my EMI but after I talk some sense to him, he rechecked the details and told me that I have to pay manually an amount of 39932₹ via Loan Bank branch or through NEFT,
After such a long harassment and repeated calls, this Man has finally told me to pay my Last EMi manually.
And I have already paid my Remaining Loan amount of 39932₹ on 10th February via NEFT mode of payment . I have share the Ref.Number of payment on 11th February to Ms Sweta because She call me up at 9 am while I am still asleep after hectic duty, ( Please tell your phone executive not to call customer too early in the morning because I am staying in Delhi and that We do night job too) .
See my point is this, If your phone executive doesn’t know how to inform the customer, please do train them well, not in particular to anyone though. In fact Mr Jain and Ms Sweta has finally listened to my cry and how the bank has victimised me .
Also your customer care doesn’t have proper information and details on customer too.
It is going haywire on dealing with customer, your bank people doesn’t have proper information but they are so ready to call up customer asking for money, money and money. You should first learn your mistake and deal with customer instead of harassing them and then Apology later on. “Slapping someone face and saying Sorry doesn’t make any sense” So please Apologise and I demand compensation for repeated harassment from the bank. I have all the calls details and written complaint since 1st February 2021. I do hope you will not harass me again for NOC of my Car Loan AUR[protected]
I am going to sent this complaint to the Consumer court too.

Yours sincerely
N Newmai