Axis Bank — I was swiped only 38000 but now I got 55000 in my bill

Hi Team,

Myself Tharani Chandrasekar. I was using your credit card moren than 5 years as a genuine customer. But during the covid pandemic am unable to pay my bills. I was swiped only 38000 but now I got 55000 in my bill. Actually I thought bankers are servicing to the customers but the reality not like that. As per RBI stated that the bankers should not ask for any additional charges like interest amount during the covid pandemic but here...?

I have tried to contact you throughout the call but no response from your side so am writing here. Also am telling that I can't pay this much of amount because my manager will not give 6 months salary to me, only I can get this month salary only. So bankers should think and understand the customers situation. Again am telling I can't pay this much amount.

Kindly respond throughout the call with tamil language then it will be easy to understand.

Thanks.