Axis Bank — I'm complaining about credit card convert bill of rs.18500/- for emi..

Address:

Dhule, Maharashtra, 424001

On 18/12/2016 @7pm to 8pm.i hv called axis bank credit card cust. Care an d asked if i will purchesed a lobile then it can convert into emi then mr.mohamad(exicutive on pnone) told that yes sir you can buy and i will convert that amount (18500/-) to emi from their side..but now they are telling mi i have to pay the full amount???
And they are telling i have purchesed the gold...but i have the bill with my name and mobile no also with all the details of a shop and axis bank person told mi i can convert the amount into emi then only i have purchesed that mobile...