Axis Bank — imt transfer issues

Address:

Chennai, Tamil Nadu, 600093

Hello all,

I've been an axis bank customer from the days o[censored]ti bank, the service has been excellent till now

But recently i was using the imt feature, where you can send amount to your friends based on their phone numbers and the service is not at all reliable. It has been 3 times that even when they enter all the details correctly, the amount cannot be withdrawn as the message says "sorry your transaction is cancelled", and we need to come back to the site to cancel the transaction and the amount will get credited in 4-5 days

But the reason we send someone money is for urgent situation, but such kind of problems doesn't help. Whats is the use of money when it is not available when it is badly needed. Axis bank need to take a look at these imt issues even today i transferred 1800 and the other person cannot withdraw the amount..

Thinking of switching over to another bank. Even the live chat feature is not working and if we go to the customer care helpline it cost us anywhere between 8-10 rs per call and more than 10 mins to reach the customer care personnel

Really disappointed

Thanks
Shiva...