Axis Bank — incorrect additional charges applied to credit card

Address:	Surat, Gujarat, 395003
Website:	axisbank.com

My credit card got expired on aug'17 but still annual fee is applied to my account which is completely illogical, as i am not going to use my card for next 1 year why should i be paying annual fee?

I spoke rahul on 16th sep and asked him to withdraw the charges so i can pay my balance due and clear the outstanding to settle the credit card and proceed with closure. Request number received from rahul is 34045540. I am yet to receive any conclusion after this.

Thereafter i spoke with a lady named natasha (I dont't recall 100% but it was something similar) she said, i can only redeem charges if you reactive the card, i got convinced but somehow it is not processed yet.

However, i request you to withdraw all the extra charges (Annual fee + late payment fee + taxes) so i can pay the outstanding and proceed with closure of account.

I request you to do the needful at your earliest.

Card number: 5305*1751

I look forward receiving your prompt response.