Axis Bank — Incorrect charges

Address:

New Delhi, Delhi, 110007

I opened my Account for loan however no one informed me about the charges for not maintaining 10000rs in savings account & I called customer services earlier to closed the account &they said they can't close account over the phone or online so u have to visit or send a letter to branch, so I send a letter to model town branch but they haven't close the Account so I called customer service again an they to go to branch and now branch is saying we can't close the Account until u wll 1400rs. Please take an action against this bank