Axis Bank, Jorhat Branch, Assam — Amount debited twice on failed transection

Address:

Jorhat, Assam, 785001

Sir/Madam I am Sri Trailokya Bordoloi, retired executive of Oil India Ltd, used to make monthly payment through online such as Airtel, BSNL, Tatasky etc. This time on 3rd October 2015, I tried to make payment Airtel mobile payment of Rs 494.14 through online from my Axis Bank A/c No [protected], Branch Jorhat, Assam. During first time, the transaction denied, then I tried second time, it is OK. But when I check my A/C it is fount that the amount deducted twice from account. Till date no refund has been made. On the same day Airtel confirmed receipt payment of Rs 494.14 against their bill. Kindly look into the matter and redress. Trailokya Bordoloi Jorhat, 785001 Parijat Nagar, Club Road