[Resolved]  Axis Bank — kyc of asap account no [protected]

Address:

Kamrup Metropolitan, Assam, 781028

I have opened one axis asap account and deposited one collection cheque at kahilipara branch, guwahati, assam. But collection of the amuont was not permitted because kyc of my axis account was not done by me. I was not aware of the fact that kyc is mendatory to deposite cheques at asap account.

Then i visited kahilipara branch for kyc, but they said that as because biometric device is not available with them thay are not able to do my kyc.

Then i visited lalmati branch, guwahati, assam, they also replied the same.

Then i called the phone banker. They said that biometric is not necessary. Only physical kyc will be considered as full kyc.

Then i again visited kahilipara branch. They suggested me to go to hatigaon branch, guwahati.

I again called the phone banker. The phone banker said that kyc will be opened after 23rd november.

I got a call on 24/11/2018 from axis bank, from the phone no [protected]. They requested me to visit the nearest branch to update the kyc. I said all that happened with me regarding this process. He assured me that kyc will bedone without any inturruption as all the branches are not have been updated with the process,

Then i visited beltola branch, guwahati, assam. There one lady sitting at counter no 4 directly said that the axis asap is accounts are closed long back and asked why i did not do the kyc before. I tried to tell her my problems with the uncleared cheque, but she was too busy to listen to my problem and i returned back. She did not even asked me to sit.

Now i do not understand how to do the kyc.