[Resolved]  Axis Bank — late fees in credit card issue

Hi,.
My name is raina. I am using the axis bank credit card for last 5 yrs. I haven't faced any issue till last month. My total bill was due of 43263 from which i have paid 33264 as a payment and remaining ant was adjusted by merchant credit. This thing i have confirmed with cc executive as well. They were fine with it and informed you will not get any charge. But on 13 of december i have charged for late fees of 700+gst. Talked with cc executive.in starting 2-3 talks thy said its their mistake, we will wave off this charge and given a reference number[protected] on 23 december. Which is not yet resolved. Now they r saying we will not reverse the charge it's valid. N they blocked my card as well. Request you to reverse my charges. So that i will pay the amt due of next month which is approx 81000. If i will get the resolution i will pay the amt. Or else i have to think