[Resolved]  Axis Bank — loan amount debited twice

My name is Rohan and I have an Axis Bank Account.
I had a loan repayment scheduled on the 5th of January. I paid 7272 for the same from Axis Bank Internet Banking.
On the 6th of January the amount was debited again and my account balance went into negative since the account did not have enough money.
Now the company is saying that I need to pay a fine since there was not enough money in my account even though the payment was already made.
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Feb 7, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2020
Axis Bank Customer Care's response
Hi, we are here to help! Please share us your registered contact number and we will get back shortly.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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