Axis Bank — Loan Wrong Bounce Charges Applied

Hi,
I have a saving account and loan account with Axis bank,
Loan Account No: PPR[protected]
EMI of Rs. 10, 436.00 10th of every month.
I have been a loyal customer of Axis Bank for the last 5+ years. Using Credit Card, Bank Account and 2nd Personal Laon.
I have paid all credit card bills on time, EMI only time in the last 5 years and this time I had less amount around 7k and transferred the rest amount by afternoon 12 pm and maintained the full amount. after transferring the amount when I check EMI has been deducted but it reflected the date as 11-Jul-22 and also charged by bounce charges.
When the amount has been deducted on the same day!
How can I be been charged for bounce charges?

If they want to charge me then the amount should not be deducted on the same day. It should be deducted on 11-Jul-22 as updated in my bank account.

I Request you to process my complaint with Axis Bank.

I tried contacting Axis Bank for a refund of my money they denied it and gave Request No: 20854933 for escalation.
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Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2022
Axis Bank Customer Care's response
Hi Yogesh, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
Aug 05, 2022
Updated by YogeshTiwarii
Hi, my registered mobile no is [protected] and I believe when I'm sharing my loan# then you and able to see all my details.
Loan Account No: PPR[protected]
Account no ending with 7777
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