Axis Bank — locker booking issue

Address: Kolkata, West Bengal, 700075

Dear concern,

I pronami chakraborty with a/c# [protected] with axis bank had applied for locker over axis mobile app on 18 feb 2018. Got server error while booking the locker and received message that 4 lockers have been booked. I contacted customer care they said they will cancel 3 bookings and reverse the money deducted for 3 extra bookings within 48 hours. Nothing happened. Went to the survey park, kolkata branch, spoke to the concerned person and was assured that it will be done asap. But forget about cancellation and reversal of money deducted illegally for 3 extra lockers, i received the message again today that for next year as well the money will be deducted for all 4 lockers... Not getting any help from your customer service or branch personnel.