Axis Bank — locker hand over delaying and worst response

Address:

Chennai, Tamil Nadu

I have booked a locker via online but my branch is delaying the handover and very worst response by the staff members.
I make call to the branch and said my work, they asked me to come to the branch but after visiting they lethargically asking me to come on another day... staffs response is very very poor...I don't know whether they educated or not...she is simply saying that I asked u to come without my knowledge..even after asking all enquiries she asked me to come..is this how staff work in the bank.