Axis Bank Miles And More — Pathetic customer service

Axis bank customer service is really pathetic. There were a series of repeat transactions on 2 nd Jan and when I called to block my card immediately the call centre agent told me that there is a server issue and because of which the repeat transactions have taken place. The call centre agent told me not to block the card and promised that the problem is at his end and will be resolved by themselves . Now when I checked the balance credit I realised that the repeat transactions are not reversed. I call the call centre and she said that she can't help me in this regard I had to write a mail !! Then went do you have a call centre !! The call centre agent also said that they don't call back ..How ridiculous !! I've paid money to get this credit card and I am subjected to this kind of horrible Treatment in axis bank. My interaction id in call centre is[protected]. Kindly resolve the issue and call me back !!