Axis Bank — misleading to sell credit card

About 15-20 days back i received a call from the bank regarding the offer i had on my zone credit card stating that the card could be availed by me at that time free for lifetime and so i applied through their app. After a few days i receive the call that due to some problem in document verification, either an executive from bank will visit me or i can visit the bank for document verification. At that time i asked that if i do so then will the card be availed under that offer or not and i was given the response that it will be under lifetime free offer and so i went to the bank for documentation. After a few days from the documentation process when i receive the call that my card has been approved, i was told that the card is chargeable. I mean what the rubbish is this. I asked to clarify the same and i was told that i would be called again regarding this matter but got no response. I asked for the status on live chat and i was told that the application has been declined but on august 31, 2019, i received the message that card is approved and that too is chargeable and will receive the card in a few days.
This is shear misleading of customers by their employees to sell the products and earn money.
Kindly look into the matter and either make the card free for lifetime as was told to me earlier or cancel the application without charging anything.

Name:- pulkit agarwal
Contact:- [protected]
Application number:[protected]