Axis Bank — misleading to sell credit cards

Around august 15, i received a call from the bank regarding the offer i had on my zone credit card stating that the card could be availed by me at that time free for lifetime and so i applied through their app. After a few days i received the call that due to some problem in documentation, either an executive from bank will visit me or i can visit the bank for document verification. At that time i asked that if i do so then will the card be availed under that offer or not and i was given the response that it will be under lifetime free offer and so i went to the bank for documentation but after that i received a message that there will be charges for the card. After a few days from the documentation process when i receive the call that my card has been approved, i was told again that the card is chargeable. I mean what rubbish is this. I asked to clarify the same and i was told that i would be called again regarding this matter but got no response. I asked for the status on live chat and i was told that the application has been declined but on august 31, 2019, i received the message that card is approved and that too is chargeable and will receive the card in a few days.
This is shear misleading of customers by their employees to sell the products and earn money.
The axis bank also sent a message on my previous complaint stating that they tried to call me on september 17 but there was actually no call received or missed on that day. I had registered the complaint earlier as well but there has been no response from many days. For this reason, i am registering this complaint again.

Card holder name:- pulkit agarwal
Contact:- [protected]
Application number was[protected]
Credit card number:- xxxx xxxx 3727 0165