Axis Bank — Miss behaviour

Address:

New raj aluminium near hotel hony Bundi

Hi my slef sabir Mohammad contact number -([protected])form bundi rajsthan
Holding a current axis bank account in bundi branch
And also having two FDS for children's on
Yearly payment basis so bank only send messages but i was not aware about the installment of FDS and my father was no so well that's why i was busy in hospital and Bank deducted the 1 lakh rupees ...
Sir firstly i am not too much familiar with mobile sms and banking and second i held that amount for my father's treatment that's why i ask to a banker that if possible please give me back i will repay u it in next week
But the banker "Amir" (posted in Bundi branch ) abused me he said "tumlogo ki aukat nhi hoti to kyu ate ho bank " aukat m rha kro" these kind of words... I don't know why they were treating me like this even i am a regular contact person of bank
Please take action because it's not a professional way as a bank customer i feel very bad ...