[Resolved]  Axis Bank — Modifying customer account details without knowledge of customer by axis bank

Address:

Vadodara, Gujarat, 390011

I am holding a savings bank account in axis bank vadodara city.

My account name is modified without my knowledge and the height of blunder is that my deposited cheque was returned on this ground that payee name differs.

On visiting the vadodara main branch, racecourse, i was informed that the axis bank representatives have no idea how this has happened. when i asked to contact senior authorities in axis bank, they said it will take 2-3 days.

Please explain why a customer/account holder holding the account since 10 years with the bank should wait for such a long time, simply because of blunders/system breach/lack of controls that exists in axis bank operations.. still waiting to get my funds credited, however this blunder or suspicious act on behalf of the bank is not allowing the credit of funds in my account.

Also while debiting my account for ecs / cheques issued by me there was no query regarding "payer name differs", however while crediting the amount of cheque deposited axis bank returned the cheque saying "payee name differs". so how does the rule of kyc apply only when the account holder wants his money from his own account from axis bank. this is ridiculous and cannot be explained on any grounds.

How can i rely on authenticity of axis bank transactions that i have done since 10 years.

This is a serious matter and i will escalate it to the highest of its level.
I am writing this not as a complaint/query, but to inform axis bank that you cannot play with the account details of account holders simply because you have the system rights to do so, it requires supporting documentation, and hence acts lacking such supporting documentation tantamounts to fraud.