[Resolved]  Axis Bank — Money got deducted from my ICICI bank account but did not get deposited in beneficiary account who has account in axis bank

On 4th Jan 2021I have done a payment of 2000 rs via phone pe upi to a beneficiary. The amount got debited from my account which is in icici bank but beneficiary is saying that he did not get the money. I raised a complaint with Phone Pe company and ICICI bank as well but did not get the issue resolved. Even PhoenPe is saying that they can not disclose their customer's details. Now I got few details from my bank and phone pe app regarding this transaction. Please see the below details and help me to get money back asap.
Transaction ID- T2101041824464472792709
UTR[protected]
Beneficiary Name - Pankaj
Beneficiary account last 4 digits - 2063
Ifsc code - UTIB0000000
UPI - gpay[protected]@okbiezaxis
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Aug 14, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2021
Axis Bank Customer Care's response
Hi, we request you to liaise up with your remitting bank from where the money has been debited. Regards, Team Axis Bank
 
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