Axis Bank — Money transfer

Address:Pune, Maharashtra, 411044
Website:www.axisbank.com

I was trying to transfer 1k to my friend but due to some issue with axis bank website it didn't go through, then I tried it twice but still it showed transaction failed. Later 3k got deducted from account. This friend of mine is very much in touch with hence I he transferred back the amount but if in case imagine I would had transferred it to some one else to vendor/other who is not in good terms would I have got this 2k back. Who would be responsible for this?
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    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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