Axis Bank — Multiple transaction happening when used only once

Hi, I am using Axis Bank multi Currency Forex Card. Whenever I use this card it does two debit transaction so my account getting debited twice each time. There are few transition when refund is not yet happed. I had a talk with respective store and they said they haven't got my money twice. So where are my money? and why this is happing? who will pay this loss?
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Axis Bank customer support has been notified about the posted complaint.
Dec 04, 2016
Updated by RuchaMotarwar
Please look into this issue ASAP, as I lost 200GBP bcoz of this issue.
Dec 06, 2016
Updated by RuchaMotarwar
I have already provided problem statement. Let me know what else details you required.
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