Axis Bank — my amount has been deducted from savings account

santostar

from Chennai, Tamil Nadu

Jul 14, 2019

Address: 13, Kalpavruksha Apartment, 21st Cross, J P Nagar, 5th Phase, Bangalore, Karnataka, Bangalore, Karnataka, 560078

Website: www.axis.com

My account till june was rs -365 (Negative). So this month i had cleared the negative amount and transferred almost rs 11, 000. But on 14th july early morning i got a message that your account has been deducted with rs 8, 346 + rs 1, 502 (Gst). So the total amount that has been deducted is rs 9, 848
This is worst thing happen with me. Because i have to do a treatment and i don't have money now.
So, please return the whole amount.

Regards,
Santosh kumar
[protected]

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Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2019

Axis Bank Customer Care's response Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Jul 20, 2019

Updated by santostar I know about consolidated charges. My concern is that i didn't receive any message from bank that my account is in so much negative, if i would have known i will not deposite any amount. It's seems like bank was playing hide and seek, when i put the money they cut off my all money. So my request is please return my money i have urgency. And from next time I'll make sure to maintain average balance in my account. So please return my money as soon as you can.