[Resolved] Axis Bank — My transaction was unsuccessful and money got deducted from my a/c and not yet credited

Rini Hassan

from Jayamkondacholapuram, Tamil Nadu

Address:	603103
Website:	Axis bank

I was using net banking for shopping in bigbusket and my transaction was unsuccessful twice and money got deducted both the time from account. After 1 week money got credited for one transection only i haven't received the money for the other transection yet. I have been to my axis bank branch for complaint they asked me to call to customer care service and i tried calling but couldn't reach any one..kindly see to my problem as soon as posible

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Mar 6, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2017

Axis Bank Customer Care's response Hi Rini,

Sorry for the trouble. Request you to obtain a written confirmation from the merchant stating that the amount has not been received at their end. Please forward the confirmation mail at http://bit.ly/2gulbtN and our executive will get back to you.

Regards,
Axis Bank