[Resolved]  Axis Bank — Negligence of customers service

Dear Sir/ Madam,
This is for your kind information and prompt action. I had applied for a personal loan (Application id 4510469)from your Kakkanad - (Kochi, Kerala state)branch and after a long days of trauma the loan has been sanctioned. I had to face unwanted and unprofessional proceeding from your customer service particularly from Ms.Hima George (Sales manager - personal loan) and Jini Jose (Sales coordinator). I had already submitted the necessary documents in time suggested by them. But they have delayed the loan without any plausible reasons. Whenever I tried to contact them they were not ready to attend the telephone. Whenever they attended the telephone they were very arrogant and give lame excuses. Finally when I went to the branch I had bitter experience from them. The sales coordinator behaved in an uncivilized manner and denied the permission for an appointment with seniors.
However thanks for the sanction and request you to avoid such incompetent and incapable staff from your office.