[Resolved] Axis Bank — nerul west branch - staff deepak sharma talks rudely to customers

Priya Hemant

Address:

Mumbai City, Maharashtra, 400706

I have a priorty account with axis bank nerul west branch. I had some query regarding the account & edge reward points. I approached customer service executive deepak sharma for the same. We had to contact the customer care for the same. When i interrupted him for a query, he spoke to me in a extreme rude manner. Is this the way to speak to customers?
Actually, the whole staff at nerul west branch is rude, unfriendly & uncooperative to customers.

Priya prabhukhadpe.
Priority account holder.

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Feb 2, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2020

Axis Bank Customer Care's response Hi, we are sorry to hear that. Please share us your registered contact details and we will get back soon.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.