Axis Bank — no due payment certificate / clearance certificate

Address: 53, Vandematram Township, Vandematram Cross Road, Gota, Ahmedabad, Ahmedabad, Gujarat, 382481

Previously had axis bank credit card [5655]. I was not able to pay one of the cc payment due at that time. Later i Bt they havnt updated the wavied part on their side and later i kept the cc ideally for many years. Also the bank haven't intimated any outstanding statement to me. I found the cibil score was low. Later bank has mentioned that the card is in write off status. Also i paid the entire outstanding amount with the interest till the date. The bank also given me no due certificate / clearance certificate to my email. Now they are asking me to pay rs 57525.17 as cibil masking. Why should i pay that amount even after clearing all the dues. Because of this i cannot avail loan in any bank. Please help me out in this issue.
Dear Mr. Patel,
Thank you for your email. I understand you would like to mask your CIBIL amount.
As revert received form concern department with reference number 52130928 for CIBIL clearance amount, please make the payment of 57525.19 by[protected]. Once the payment is made, your CIBIL score for your Axis Bank credit card will be cleared 45-60 days.

Please Help Me Immediately
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