[Resolved]  Axis Bank — no money received from atm, but amount deducted message received

Dear sir/madam,

I am a saving account holder in bank (Axis bank) mogappair branch. Account number ([protected]).

I was trying to withdraw of money rs.9000 from kotak mahindra bank atm (Sowcarpet branch) atm code number chbn1463. No cash came out after all the necessary procedure.

However, immediately i have received a message regarding debited amount from my bank account. I have waited for some time to get a reverse back message, but i have not received any message. It shows with a pop up message like session time out. Then later i have took the mini statement to check whether the amount got reverse back, but unfortunately the money was not reversed back.

I requesting you to consider my query and credit back my money to the mentioned account as soon as possible.

Thanks and regards,
Kameshwaran t
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Jun 5, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
May 04, 2019
Axis Bank Customer Care's response
Hi, we request you to refer the following link: http://bit.ly/2UQVxF7 to report the disputed transaction. Sorry for the trouble. Regards, Team Axis Bank
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