Axis Bank — No Status / Answer available from axis bank loan support team for Pradhan Mantri Awas Yojana Subsidy

Hello Team,
Greetings of the Day..!!

We have taken home loan from you and our basic loan details are as under:

Name of Applicant: Fenil Chauhan
Name of Co-applicant: Anjali Chauhan
Mobile Number: +91 [protected]
Account Number: [protected]
Home Loan Account number: PHR[protected]

We have done all the necessary documentations regarding the subsidy after sanction of our loan, as per suggestion of your employee.

Please do let us know if anything is still pending from our side in this regard. And if nothing is pending from our side, please do provide us the "Application ID" of our case so that we can track PMAY-Subsidy status online.

I have visited multiple times with your loan department to know the status of my subsidy.
But none of it is helping me, I need to know the application id of my subsidy so I can check the progress.
I have already submitted all required documents before 9 months ago and still i did not get any information.
Your CLSS department is not doing anything and I must transfer my loan to another bank and also inform all my family and friends to not go with axis bank as you are not able to help customers.

When I visited the loan help center (Science city branch, Ahmedabad), they are not providing my application id for my subsidy and just told me that we don't have any idea where your application is, they called the CLSS department but still no one is able to give me an answer.

During this covid 19 pandemic situation you have to help your customer, as a middle class man we are facing a very hard time.

Kindly do the needful on priority.