[Resolved] Axis Bank — Non availability of net banking services despite two applications

Gautam Chowdhury Kolkata

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700053
Website:	www.axisbank.co.in

We are holding a current account no. [protected] with axis bank, new alipore branch since december 2016. Despite filling up the application form twice for initiation of net banking services, this service is still not active for our account. We are facing huge problems as all taxes etc have to be paid either through filling up of the form and giving cheque at the bank or from your personal account.
Do not know what good this is serving the bank.

Please help.

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Aug 6, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2017

Axis Bank Customer Care's response Hi Gautam,

We are in receipt of the details shared by you and will get back to you shortly. Sorry for the trouble.

Regards,
Axis Bank

Verified Support

Jul 06, 2017

Axis Bank Customer Care's response Hi Gautam,

We understand that our branch official had spoken to you for issue pertaining to net banking services and you would be visiting our branch to discuss the matter. However, bank has taken the cognizance of the complaint and trust that you will consider this instance as an exception occurrence not as an indicator of the services. Also, please share your experience with us at http://bit.ly/2qDNV5q . Thank you for writing in.

Regards,
Axis Bank