Axis Bank — non consideration of complaint of credit card fraud

Address:

Geeta Colony Branch, New Delhi, 110057

I am using Axis Bank Credit Card Since 2012 vide my Customer ID[protected]. In April, 2019 a Fraud Transaction amount Rs. 1, 53, 482/- has been done from my card for which I did not get any message and mail from axis bank. This transaction has been come to my knowledge when I did a transaction and got a message of available balance. Then immediately I contacted customer care and they let me know about that a transaction from my card which has been done in Singapore. On advice of bank official I have submitted Bank Dispute form with required enclosure/documents on 17/04/2019 and when I got any information from Bank regarding any clarification I did respond immediately.

Since April, 2019 I am chasing Bank official regarding resolution of this fraud transaction everytime they ensure that within 10 working days query will be resolved while situation is same. As per bank policy Bank would resolve this type of transaction investigation in 90 days as informed by bank official.

Now Bank has debited this fraud transaction in my statement and also charging interest on the same.

From last 3 month I am trying to contact Bank Nodal officer, I also mailed so many time but nobody official in the Bank has been responding.

Its my humble request to you please take appropriate action in this regard.