Axis Bank — Non raising ECS for collection and describing me as defualter

Car Loan A/C No. AUR[protected] Since last three years my installment of Car loan being regularly paid through ECS, however since last three months the ECS was not raised for correction by the Bank and now they are declaring me as Defaulter and their agent calling me now and then without verifying their fault and mistake by not raising ECS for collection, already a complaint was lodged with Axis Bank bearing reference no. 10855057 however till date not sorted by them and their agent continuously calling me, kindly look into the matter.