Axis Bank — Non Refund of Cash Back

Address:

New Delhi, Delhi

For a purchase made on 17th August, still after 3 months I am following up for cash back. When Can I expect the cash back and why does Axis Bank runs schemes of cash back when does have the capacity to repay it within time. This is how the cash back process goes when I am following up - what will happen to those who will not follow-up. Clear cut business of making fools, this is how they treat there customer