Axis Bank — Non -Removal of lien in account

My account number ending with 4419 with Axis Bank Punjabi Bagh, New Delhi branch is on hold / freezes for the last so many months due to credit card dues. I was unable to make the card dues in full on or before due date due to covid 19 lockdown but I have managed to pay as much as I can . As on date there is no over due amount in my card account. But my account shows a negative balance of Rs.319514.[protected].38) since February 2021. I am not able to make any transaction in my account and every month Personal loan EMI bounced back from my account and interest and penalty is added every month to my loan account . Due to negative account I have been done the transactions through my ODFD account with axis bank but this account is also on hold due to unknown reason since July .You are kindly requested to do the needful
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Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2021
Axis Bank Customer Care's response
Hi Usha, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
Aug 24, 2021
Updated by Patnaikusha
Dear Sir,
Sub: Request for Removal of Lien
Ref : : Customer ID :[protected]
As on date my account number [protected] shows a negative balance of Rs.3, 22, 074.38 (-3, 22, 074.38) against Credit card dues. As I have settled all three cards of Axis Bank there is no overdue amount as on date. So Kindly let me know the detail of this amount so that I can verify the same .
Detail of Settlement :
S.N Card No Settlement Amount Payment Mode Date Ref No Amount
1 [protected] 58700 Paytm 19.07.2021 PYTM[protected] PYTM[protected] [protected]
2 [protected] 62000 Paytm 16.08.2021 21.08.2021 PYTM[protected] PYTM[protected] [protected]
3 [protected] 92000 This Amount is divided into 6 installments and I have paid 4 of them. Next installment will due on October and November ( Rs.61400/- Paid and Rs.30600/- is payable by November
Payment Detail Is as follows :
Date Ref No. Amount
15.06.2021 IMPS[protected] 15050
Paytm 12.07.2021 PYTM[protected] 450
PYTM[protected] 15300
Paytm 18.08.2021 PYTM[protected] 30600

I am not yet received No dues certificate from the bank towards settlement of 1st 2nd cards for which I have paid the full settlement amount. Still I am receiving statements of all these cards and calls for payment. In my CIBIL report it shows that File Suit/ Willful defaulter/Settled/ write off. Etc..etc. In fact I am not a wilful defaulter at all. Due to adverse circumstances I could not pay my dues on time but I was paying almost every month a certain possible amount to my card accounts.
You are kindly requested to do the needful and regularise my account .
Thanking you,

Usha Patnaik
Mobile No-[protected]
Email : [protected]@gmail.com
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