Axis Bank — not able to use credit card app

Address:

Hyderabad, Hyderabad, Andhra Pradesh, 500029

This is reference to Axis credit card ending with xxxx . Wi I have got internet banking customer I'd :by sending text message to 5676782 when I logged in via internet banking it is showing your customer I'd is disabled .
Even though I have used Axis Bank app to know my credit card information for the same also it is asking for my details I have entered my correct credit card details, expiry date and pin but it is showing in valid credentials even to know credit card details also when I switch to other option it is asking the same too.. I called customer care multiple number of times it is not tollfree number too I lost my mobile balance of rs 200/-till now no response.as the executives have kept on long hold .plz do needful from your end to resolve my query.
Plz find my attachment of screen shots...if this the case i don't need your credit card and your customer service is soo poor and you have not provided a toll free number to customers..