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Axis Bank — Not Process Credit Card Money

I have extra money in my credit card which I want to transfer it to my own account. I visited Axis bank but they are keep delaying the process. Its been more than 15 day and they are still delaying and asking for more time. My complaint number is[protected].
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    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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